Not sure if you have paid your subscription on your iPhone? Follow these instructions:

Step 1

Tap on the Settings icon on your iPhone

Step 2

From the settings screen tap on your name

Step 3

Tap on Media and Purchases

Step 4

Tap on View Account

Step 5


Tap on Purchase History

Step 6

You will now see your purchase history and the last date you paid for your subscription.

Tap on Total Billed and confirm that the payment is Paid and not Pending.

If you need to request a refund, please follow these instructions here: